{"id":24593,"date":"2025-12-10T02:37:11","date_gmt":"2025-12-09T13:37:11","guid":{"rendered":"https:\/\/siteconnect.io\/sub-processors\/"},"modified":"2026-02-12T10:11:38","modified_gmt":"2026-02-11T21:11:38","slug":"sub-processors","status":"publish","type":"page","link":"https:\/\/siteconnect.io\/nz\/sub-processors\/","title":{"rendered":"Sub-Processors"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]Last Updated<\/b>: 18 September 2025<\/span><\/p>\n

To support the delivery of our Services, SiteConnect.io Ltd (“SiteConnect”) may engage and use data processors with access to certain Customer Data (each, a “Sub-processor”). This page provides important information about the identity, location, and role of each Sub-processor. <\/span><\/p>\n

Infrastructure & Core Platform<\/b><\/h3>\n

These Sub-processors provide the physical infrastructure and platform services required to host and run the SiteConnect application.<\/span><\/p>\n\n\n\n\n\n\n
Sub-processor Name<\/b><\/td>\nPurpose<\/b><\/td>\nEntity Location<\/b><\/td>\n<\/tr>\n
Amazon Web Services (AWS)<\/b><\/td>\nCloud Service Provider (Hosting, Storage, Database)<\/span><\/td>\nUSA \/ Australia \/ UK<\/span><\/td>\n<\/tr>\n
Google Cloud Platform<\/b><\/td>\nBackup Storage & Infrastructure Services<\/span><\/td>\nUSA \/ Global<\/span><\/td>\n<\/tr>\n
Sentry<\/b><\/td>\nApplication Performance Monitoring & Error Tracking<\/span><\/td>\nUSA<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Communication & Messaging<\/b><\/h3>\n

These Sub-processors are used to send transactional notifications (emails, SMS) to end-users on behalf of our customers.<\/span><\/p>\n\n\n\n\n\n\n
Sub-processor Name<\/b><\/td>\nPurpose<\/b><\/td>\nEntity Location<\/b><\/td>\n<\/tr>\n
Mailgun (Sinch)<\/b><\/td>\nTransactional Email Delivery Service<\/span><\/td>\nUSA \/ EU<\/span><\/td>\n<\/tr>\n
ClickSend (Sinch)<\/b><\/td>\nTransactional SMS Delivery Service<\/span><\/td>\nAustralia \/ EU \/ Global<\/span><\/td>\n<\/tr>\n
Aircall<\/b><\/td>\nVoice Support & Telephony Services<\/span><\/td>\nUSA \/ EU<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Customer Support & Operations<\/b><\/h3>\n

These Sub-processors may access limited Customer Data when we provide technical support or maintenance.<\/span><\/p>\n\n\n\n\n\n\n\n
Sub-processor Name<\/b><\/td>\nPurpose<\/b><\/td>\nEntity Location<\/b><\/td>\n<\/tr>\n
HubSpot<\/b><\/td>\nCustomer Support Ticketing & CRM<\/span><\/td>\nUSA<\/span><\/td>\n<\/tr>\n
Slack<\/b><\/td>\nInternal Communication (Support Triage)<\/span><\/td>\nUSA<\/span><\/td>\n<\/tr>\n
Zoom<\/b><\/td>\nVideo Conferencing (Support Calls)<\/span><\/td>\nUSA<\/span><\/td>\n<\/tr>\n
Google Workspace<\/b><\/td>\nCloud Productivity, Email & Video Conferencing (Training & Support Calls)<\/span><\/td>\nUSA \/ Global<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Due Diligence & Security<\/b><\/h3>\n

SiteConnect.io Ltd conducts a security audit of all Sub-processors before authorizing them to process Customer Data. We ensure that all Sub-processors: <\/span><\/p>\n

    \n
  1. Have adequate security measures in place (e.g., SOC 2 Type II, ISO 27001).<\/span><\/li>\n
  2. Have signed a Data Processing Addendum (DPA) with us that includes the Standard Contractual Clauses (SCCs) or International Data Transfer Addendum (IDTA) where applicable.<\/span><\/li>\n<\/ol>\n

    Updates to this List<\/b><\/h3>\n

    As our business grows and evolves, the Sub-processors we engage in may also change. We will endeavor to provide the owner of the Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. <\/span>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

    [vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]Last Updated: 18…<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[],"tags":[],"folder":[118],"class_list":["post-24593","page","type-page","status-publish"],"yoast_head":"\nSub-Processors | SiteConnect NZ<\/title>\n<meta name=\"description\" content=\"See the third-party 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