Customer: Power Related Services Taranaki Limited (PRSL)
Industry: Power reticulation installations and new domestic connections.
Core Business Challenge: Streamlining operations and health and safety (H&S) management.
Challenges
PRSL Taranaki previously used another software system for H&S management but found it lacking in critical functionalities:
- Limited backend functionality: Focused solely on mobile use, leaving the head office without adequate tools for reporting or oversight.
- No customisation: Inability to create bespoke forms or dashboards tailored to their operational needs.
- Unresponsive to feedback: The previous software system’s development roadmap did not incorporate user feedback or requests for new features.
These limitations created inefficiencies and constrained PRSL Taranaki’s ability to innovate and scale operations.
Key Objectives
PRSL Taranaki specialises in power reticulation installations for subdivisions and new domestic connections. Faced with limitations in their previous software, PRSL Taranaki sought a comprehensive solution to optimise workflows, enhance health and safety compliance, and improve communication between head office and field teams.
Bespoke Implementation
PRSL Taranaki’s Administration Manager, Karen, spearheaded the adoption of SiteConnect, extensively customising its functionality to meet both H&S and operational needs. SiteConnect quickly became an indispensable tool across multiple facets of their business.
Key Customisations
Using SiteConnect’s forms functionality, Karen tailored the platform to serve as PRSL Taranaki’s default communication and management tool, using SiteConnect for:
- Leave requests: Digitally processed and tracked through SiteConnect.
- Vehicle checks: Streamlining compliance and maintenance schedules.
- Purchase requests: Simplifying in-field material orders for their tradesmen/employees.
- Machinery service checks: Scheduling and setting reminders to ensure compliance and functionality.
PRSL Taranaki also quickly became one of SiteConnect’s highest engaged users of the hazard reporting function, widely using it to ensure safe work environments and providing consolidated data for head office decision-making.
Results
PRSL Taranaki achieved significant operational improvements after implementing SiteConnect:
ENHANCED EFFICIENCY
Centralised management and digital forms reduced paperwork and manual processes.
IMPROVED COMMUNICATION
Real-time updates between field staff and head office strengthened collaboration.
CUSTOMISATION BENEFITS
Tailored features allowed PRSL Taranaki to address specific operational challenges and streamline workflows.
Key Takeaways
- Ease of adoption: Success relied on having an advocate, like Karen, championing the platform at the head office level. Proper training and onboarding ensured tradies in the field were comfortable using SiteConnect.
- Customisation equals value: PRSL Taranaki maximised SiteConnect’s flexibility, turning it into a multi-functional tool that went beyond health and safety.
- The right app matters: PRSL Taranaki highlighted the importance of choosing an app that aligns with both field and office needs, ensuring buy-in across the organisation.
