Last Updated: 18 September 2025
To support the delivery of our Services, SiteConnect.io Ltd (“SiteConnect”) may engage and use data processors with access to certain Customer Data (each, a “Sub-processor”). This page provides important information about the identity, location, and role of each Sub-processor.
Infrastructure & Core Platform
These Sub-processors provide the physical infrastructure and platform services required to host and run the SiteConnect application.
| Sub-processor Name | Purpose | Entity Location |
| Amazon Web Services (AWS) | Cloud Service Provider (Hosting, Storage, Database) | USA / Australia / UK |
| Google Cloud Platform | Backup Storage & Infrastructure Services | USA / Global |
| Sentry | Application Performance Monitoring & Error Tracking | USA |
Communication & Messaging
These Sub-processors are used to send transactional notifications (emails, SMS) to end-users on behalf of our customers.
| Sub-processor Name | Purpose | Entity Location |
| Mailgun (Sinch) | Transactional Email Delivery Service | USA / EU |
| ClickSend (Sinch) | Transactional SMS Delivery Service | Australia / EU / Global |
| Aircall | Voice Support & Telephony Services | USA / EU |
Customer Support & Operations
These Sub-processors may access limited Customer Data when we provide technical support or maintenance.
| Sub-processor Name | Purpose | Entity Location |
| HubSpot | Customer Support Ticketing & CRM | USA |
| Slack | Internal Communication (Support Triage) | USA |
| Zoom | Video Conferencing (Support Calls) | USA |
| Google Workspace | Cloud Productivity, Email & Video Conferencing (Training & Support Calls) | USA / Global |
Due Diligence & Security
SiteConnect.io Ltd conducts a security audit of all Sub-processors before authorizing them to process Customer Data. We ensure that all Sub-processors:
- Have adequate security measures in place (e.g., SOC 2 Type II, ISO 27001).
- Have signed a Data Processing Addendum (DPA) with us that includes the Standard Contractual Clauses (SCCs) or International Data Transfer Addendum (IDTA) where applicable.
Updates to this List
As our business grows and evolves, the Sub-processors we engage in may also change. We will endeavor to provide the owner of the Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here.
