Customer: Leading NZX-Listed Property Management Company
Industry: Property Management
Business Case
A major New Zealand-based property management company oversees a portfolio of industrial, office, and large-format retail properties valued at over $2 billion. With more than 150 tenants across 55 sites nationwide, including government agencies and major corporations, health and safety is a critical part of its operation.
The company, listed on the NZX and backed by thousands of shareholders, is deeply committed to sustainability and operational excellence. It has achieved ACC Tertiary Status, the highest possible recognition for workplace safety in New Zealand – representing best practice in compliance.
However, the introduction of new health and safety legislation in 2015 increased personal liability for directors and managers, especially around contractor management and stakeholder accountability. The company recognised that their existing systems (largely manual and decentralised) were no longer suitable for a growing national portfolio.
Without a unified solution for contractor pre-qualification, engagement, and compliance tracking, they faced unnecessary risk and inefficiency across all levels of the business.
Our Solution
After evaluating numerous platforms over the course of a year, including expensive custom-built options, the company chose SiteConnect for its industry relevance, ease of use, and scalable design.
In 2017, SiteConnect was rolled out as the company’s central contractor management platform, replacing outdated processes with a cloud-based system designed for multi-site operations. SiteConnect’s development team also worked closely with the business to tailor features to property management needs – making it a trusted partner, not just a software vendor.
The platform’s intuitive interface was key to its successful adoption.
“SiteConnect fits into that ‘easy to use’ category, which has been vital for the success of the system.”
Contractors adapted quickly, allowing the safety and compliance teams to monitor and manage risks with greater visibility and confidence.
Benefits
- Centralised Contractor Management: A single source of truth for contractor pre-qualification, site access, and compliance records.
- Real-Time Oversight: Key stakeholders across the business can now track site activity, risk, and compliance in real time.
- Simple, Trusted Onboarding: Both internal users and external contractors found SiteConnect easy to adopt, with minimal training required.
- Smart Access Options: Contractors sign in via geofencing or QR code, improving accuracy and on-site visibility.
- Mass Communication Tools: Instant, company-wide communication with contractors and teams via the platform.
“My personal favourite feature is the Mass Communication tool. It lets us connect with contractors and stakeholders nationwide from one place.”
Results
With over 2,500 contractors now onboarded, SiteConnect has become an essential part of daily operations. The platform has helped the company reduce its administrative burden significantly – saving the equivalent of two full-time employee salaries through automation alone.
The business is now operating with greater efficiency, transparency, and legal confidence – a must in today’s regulatory landscape.
- Increased contractor engagement
- Lower compliance risk
- Faster, smarter workflows
- Scalable across a national property portfolio
“In a nutshell, SiteConnect is easy to use and relevant.”
Testimonial
“It works. It’s proven. And it works. Other vendors still call us, but we see better prospects with SiteConnect. The onboarding was simple, the system is relevant, and the communication from the team is something we trust. SiteConnect lets us manage compliance confidently across a national portfolio, and that’s invaluable to a business like ours.”
– Compliance Manager, NZ Property Management Company
Looking Ahead
The company continues to work with SiteConnect to evolve its capabilities – exploring future integrations for incident reporting and toolbox talks.
While the pace of development is sometimes slower than expected, the focus on quality, stability, and simplicity remains a key advantage over more complex platforms.
“Simplicity is key – avoid becoming overly complex like some competitors.”
